Should you lose electrical power in your home, please call the Illuminating Company Emergency Outage Center at 1-888-LIGHTSS (1-888-544-4877).  It is recommended that you add this phone number as a contact in your cell phone so that you may call immediately.

Each individual home must report the outage in order to provide the address/location as being without power.  First Energy also uses the information to determine the size of the outage.

You can also report and monitor outage status at


Do you experience frequent power outages at your home? FirstEnergy has a process in place for frequent outage complaints – an entire department dedicated to power quality, called the Reliability Engineering Group.  This group can be reached by calling 800-589-3101. Say “representative” when prompted for the reason for the call and tell the representative that you would like to file a frequent outage complaint. FirstEnergy has indicated that it is best for homeowners to call directly because it helps them to obtain specific information about your particular outage.